We are 29k, a non-profit organisation, funded by private and public donors. There are no fees and no ads in our app, and we do not sell user data to any 3rd parties. We are based in Stockholm Sweden, and you can reach us at privacy@29k.org.

Purpose

This app helps you grow and make the most out of life. It includes courses, exercises and sharing groups, all based on the latest psychology research. We use your data for the following purposes:

• To give you the basic service of the app

The app needs to process your data, such as your approximate age, which exercises you have done and which you still haven’t, which sharing groups you are a member of etc., in order to work. Without storing this data, we wouldn’t be able to provide you with meaningful app experience. We also store additional data if you want us to, such as your profile picture, your personal notes and similar, that you are in complete control of.

• To contribute back to the science and research

We get free resources from the scientific community, and contribute back to the science and research by providing anonymised data from our users. We don’t share any identifiable information with 3rd parties, and we never share data for profit.

• To improve the app and troubleshoot technical issues

If you give us consent, we will also analyse your app usage data not only in order to provide you with the basic service of the app, but also to improve the app for you and other users, and help more people grow (see details below).

Your Consent

Some of the data that the Aware app stores about you is considered as personal (e.g. your email or name), and some as sensitive data (e.g. that you are using the app and which sessions you have taken). Because of this, processing of data in the app is considered health data and as such, your consent to the processing is required. Unfortunately, we cannot provide the service without processing this data. You can withdraw your consent for us to store and process your data at any time, by deleting your account.

Some of the data that the 29k app stores about you is classified as personal (e.g. your email or year of birth), and some as special category/sensitive data (e.g. which courses you have taken). Therefore, we need your consent to process and store any of this data.

In order to use the app, you have to give us consent to store and/or process the required data. You can withdraw your consent for us to store and process your data at any time, by deleting your account.

In order to use the app, you have to give us consent to anonymise your data and use the anonymised data for research purposes (see details below). Once anonymised, the data can, by definition, no longer be linked to you.

By separate consent, you decide if you want to let us analyse your app usage data not only in order to provide you with the basic service of the app, but also to improve the app for you and other users (see details below). You can withdraw your consent at any time in your profile.

Categories of Data

• Required - necessary for the app to function properly
• Email
• Password
• Year of birth
• Preferred language(s)
• Optional - stored if you decide to provide it
• Name
• Avatar (picture)
• Gender
• Communication data (chat, video, open text/image/video sharings)
• Self-test and journaling data (self-assessments and free-text self-reflections)
• Feedback (app / exercise ratings and free-text comments)
• Error reporting (app version, phone model, OS and OS version)
• Usage/analytical - used to improve the app if you give us your consent
• Phone data (pseudonymized user ID, country, city, language setting, timezone, phone operator, phone model, OS, version and app version)
• Course and group data (statistical data regarding course and group participation)
• Push notifications (do we have permission to send them to you or not)
• Referral link (the initial link that installed or opened the app)

Find a complete list of what we process here.

How Long We Store Your Data

• If you delete your account, we’ll anonymise your data and delete it.
• If you don’t use your account, we’ll anonymise and delete your personal data after one year of inactivity.
• If you withdraw your consent for us to track your usage data for the app improvement purposes, we’ll stop doing that immediately.
• Otherwise, we’ll continue to process your data as long as you use the app.

Our Service Providers (processors)

International Transfers

We use service providers based in the USA (see processors above). As an appropriate safeguard for international transfers, we have for each of the processors, entered into Standard Contractual Clauses that have been approved by the EU Commission. As an additional safeguard to those Standard Contractual Clauses we minimise the amount of data we process on you and anonymise as much of it as possible.

Your Rights

In the European Union your data and your privacy are fundamental human rights. These rights include:

Right of access: You can always ask us for a copy of your data.

Right to erasure: Just delete your account in your profile and we’ll delete your data.

Right to rectification: If your data is inaccurate, you can ask us to correct or amend your data.

Right to restrict processing: If you believe we’re processing your data in ways that are unlawful or that you don't agree with, you can ask us to stop processing that data until we finish an investigation.

Right to data portability: You can ask for your data in .json format that you can save or send to anyone.

Right to withdraw consent: You can withdraw your consent at any time . You’ll find your consent in your profile.

Right to object: You have the right to object to how we process your data.

Right to complain to a regulator: You have the right to submit a formal complaint about how we process your data. Find the contact details of your national data protection regulator here.

Read more about your digital rights on the European Commission’s website.

Privacy Pledge

Questions or Comments?

To ask questions or comment on this information contact us at: privacy@29k.org